Fush Holdings Co. Ltd ("we", "our", "us") operates LoFush. This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights.
1. Data We Collect
- Account and profile data: name, role, business details, profile photo, and account preferences.
- Phone and email authentication data: phone number, email address, OTP and verification records.
- Location and address data: farm, business, and delivery locations you submit.
- Uploaded images and documents: listing photos, identity and verification files, certificates, and other supporting media.
- Payment and subscription data: payment references, status, plan details, invoices, and transaction metadata.
- Notifications and communication data: in-app alerts, delivery/read status, and support communications.
- Technical and usage data: device info, IP address, browser/app diagnostics, and activity logs used for security and quality.
2. Why We Collect Data
- To create and maintain your account and profile.
- To verify identity, prevent fraud, and protect platform safety.
- To connect buyers, farmers, suppliers, transporters, and service providers.
- To process payments, subscriptions, and refunds where applicable.
- To deliver notifications, support requests, and service updates.
- To comply with legal, tax, and regulatory obligations.
3. How We Use Data
We use personal data to operate core marketplace functions, improve service reliability, provide customer support, and enforce our policies.
4. How Data Is Stored and Protected
Data is stored on controlled infrastructure with access restrictions, authentication controls, and security monitoring. We retain data for as long as needed for service delivery, legal compliance, and dispute handling.
5. Data Sharing
We may share limited data with trusted service providers that support hosting, authentication, messaging, analytics, payments, and customer support. We do not sell personal data.
6. Account Deletion
You may request account deletion through the Account Deletion page. We remove or anonymize data where legally permitted and may retain required records for compliance, fraud prevention, and financial reporting.
7. Contact Us
For privacy requests or concerns, contact us at legal@lofush.co.tz or +255 687 123 494.